{"id":422,"date":"2022-09-22T20:03:32","date_gmt":"2022-09-22T20:03:32","guid":{"rendered":"https:\/\/humanssolutions.com\/?page_id=422"},"modified":"2022-09-27T06:25:48","modified_gmt":"2022-09-27T06:25:48","slug":"reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/humanssolutions.com\/en\/refunds-and-returns\/","title":{"rendered":"Refunds and returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"422\" class=\"elementor elementor-422\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0273807 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0273807\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5acdd32\" data-id=\"5acdd32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-153c97a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"153c97a9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-944aa2e\" data-id=\"944aa2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46d954ae elementor-widget elementor-widget-text-editor\" data-id=\"46d954ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: right;\">Last updated: September 15th, 2022<\/p><p>By making the payment, you acknowledge that you know and accept our refund and cancellation policies.<\/p><p>REFUND FOR SERVICES, PACKAGES OR PROMOTIONS.<\/p><p>If you request your refund up to 8 calendar days after the purchase of the service, package or promotion, you will be refunded 100% of your payment.<\/p><p>If you request your refund more than 8 calendar days after the purchase of the service, you will be refunded 50% of your payment.<\/p><p>If the cancellation of the service is due to HUMAN SOLUTIONS\u2019s decision, one hundred percent (100%) of the money received will be refunded.  Clients who have already cancelled, will be offered the possibility to keep the payment as a credit balance, to participate in another of our services in the following six (6) months for the date of payment.<\/p><p>Withdrawal or voluntary withdrawal \u2013 The client must inform HUMAN SOLUTIONS in writing, no later than three (3) business days before the date of commencement of the service. In this case, the amount paid will be reduced by the cost of the transaction, regardless of the method of payment. In case you do not inform us in writing within the established time, there will be no refund of the money paid, unless you send a valid justification \u2013 incapacity due to illness or domestic calamity. This can be done through our email.<\/p><p>Valid extemporaneous withdrawal \u2013 When up to ten (10%) percent of the time of the service has elapsed and the client presents valid written justification, understood as incapacity due to illness or domestic calamity, ten (10%) percent of the total value of the service and an additional fifteen (15%) percent for administrative costs incurred will be deducted. Subsequently, the balance will be refunded. If the client notifies after 10% or more of the time the service has been rendered, there will be no refund of the money paid.<\/p><p>Invalid untimely withdrawal \u2013 When any percentage of the time of the service has elapsed and the client does not present a valid justification, there will be no refund.<\/p><p>The refund request to proceed must invariably be made by email to:\u00a0<a href=\"mailto:help@humanssolutions.com\">help@humanssolutions.com<\/a> with the following details:<\/p><p>\u2013 Full name<\/p><p>-Identification number<\/p><p>\u2013 Proof of payment<\/p><p>\u2013 Reason for requesting reimbursement (used for statistics)<\/p><p>The date of receipt of your mail will be taken as a reference for the calculation of the percentage to refund.<\/p><p>The refund period, if any, will depend on the form of payment you have used, but should never exceed 7 working days from the date we confirm, by email, that we are aware of your request.<\/p><p>Questions about the terms and conditions of Refunds and returns should be sent to <a href=\"mailto:help@humanssolutions.com\">help@humanssolutions.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00daltima actualizaci\u00f3n: 15 DE Septiembre del 2022 Al realizar el pago, usted reconoce que conoce y acepta nuestras pol\u00edticas de reembolso y cancelaci\u00f3n. REEMBOLSO POR SERVICIOS, PAQUETES O PROMOCIONES. Si solicita su reembolso hasta 8 d\u00edas naturales despu\u00e9s de la compra del servicio, paquete o promoci\u00f3n, se le reembolsar\u00e1 el 100% de su pago. Si [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-422","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Human Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/humanssolutions.com\/en\/refunds-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Human Solutions\" \/>\n<meta property=\"og:description\" content=\"\u00daltima actualizaci\u00f3n: 15 DE Septiembre del 2022 Al realizar el pago, usted reconoce que conoce y acepta nuestras pol\u00edticas de reembolso y cancelaci\u00f3n. REEMBOLSO POR SERVICIOS, PAQUETES O PROMOCIONES. Si solicita su reembolso hasta 8 d\u00edas naturales despu\u00e9s de la compra del servicio, paquete o promoci\u00f3n, se le reembolsar\u00e1 el 100% de su pago. 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