Last updated: September 15th, 2022
By making the payment, you acknowledge that you know and accept our refund and cancellation policies.
REFUND FOR SERVICES, PACKAGES OR PROMOTIONS.
If you request your refund up to 8 calendar days after the purchase of the service, package or promotion, you will be refunded 100% of your payment.
If you request your refund more than 8 calendar days after the purchase of the service, you will be refunded 50% of your payment.
If the cancellation of the service is due to HUMAN SOLUTIONS’s decision, one hundred percent (100%) of the money received will be refunded. Clients who have already cancelled, will be offered the possibility to keep the payment as a credit balance, to participate in another of our services in the following six (6) months for the date of payment.
Withdrawal or voluntary withdrawal – The client must inform HUMAN SOLUTIONS in writing, no later than three (3) business days before the date of commencement of the service. In this case, the amount paid will be reduced by the cost of the transaction, regardless of the method of payment. In case you do not inform us in writing within the established time, there will be no refund of the money paid, unless you send a valid justification – incapacity due to illness or domestic calamity. This can be done through our email.
Valid extemporaneous withdrawal – When up to ten (10%) percent of the time of the service has elapsed and the client presents valid written justification, understood as incapacity due to illness or domestic calamity, ten (10%) percent of the total value of the service and an additional fifteen (15%) percent for administrative costs incurred will be deducted. Subsequently, the balance will be refunded. If the client notifies after 10% or more of the time the service has been rendered, there will be no refund of the money paid.
Invalid untimely withdrawal – When any percentage of the time of the service has elapsed and the client does not present a valid justification, there will be no refund.
The refund request to proceed must invariably be made by email to: help@humanssolutions.com with the following details:
– Full name
-Identification number
– Proof of payment
– Reason for requesting reimbursement (used for statistics)
The date of receipt of your mail will be taken as a reference for the calculation of the percentage to refund.
The refund period, if any, will depend on the form of payment you have used, but should never exceed 7 working days from the date we confirm, by email, that we are aware of your request.
Questions about the terms and conditions of Refunds and returns should be sent to help@humanssolutions.com
